Cancelling or Re-Booking bikablo Training

(applies to all training that is provided directly by bikablo GmbH & Co. KG)

Participation in a bikablo training session is something that people look forward to for weeks ahead of time. Sometimes, however, the unforeseen happens, making it impossible to attend. The following information will help to ensure there are no surprises should you find you have to cancel or re-book your training.

If You Wish to Cancel Training

The conditions for cancellation in our Terms and Conditions are simple and clear: cancellations received up to 30 days prior to the scheduled training will be subject to a cancellation charge of 10% of the training fee. Cancellations received after this date will be charged 100% of the cost of the training fee. Please note: we can only waive cancellation fees if replacement training participants can be found. You can help us with this – the earlier you cancel, the better the chances that we will be able to find a replacement.

Tip: Travel Cancellation Insurance and Ticket Insurance

Even in cases of absolute hardship, we will have to adhere to our Terms and Conditions, which is why we offer this tip: take out insurance! Special ticket insurance, such as that available through ERV, will refund the entire cost of training. Trip cancellation insurance, as is offered through Allianz or Europ Assistance, will refund travel costs and possibly also a portion of the training fee.
(Important note: we accept no liability for the products of the German insurances mentioned here. We came across them in our online research; absolutely no business relationship exists between bikablo and these companies. We do not know if they also offer their products outside of Germany.)

If You Wish to Re-Book Your Training to Another Date

Here, too, the conditions described above are fully applicable: if you request re-booking within less than 30 days of the scheduled training, you will be subject to a cancellation fee of 100% of the training fee. If you request re-booking 30 days or further in advance, or if there is a replacement participant, we can offer you an internal re-booking: we will re-book you in our system to the new date, but you will not receive a new invoice. The original invoice from your booking through Xing-Events, indicating the original training date, including the payment deadline, will remain in effect. This way, you will not be required to pay the 10% cancellation fee.

Still have questions? For more assistance, please send an email to the bikablo Training Management team!